Terms Conditions

User Agreement

This User Agreement (hereinafter referred to as the Agreement) governs the relationship between the owner of the online perfume store (hereinafter referred to as the Seller) and the user of the online store (hereinafter referred to as the Buyer), related to the use of the online store and purchasing products through it.

1. Payment

  • Payment is made using one of the methods listed on the online store's website.

  • Payment can be made by credit card, e-wallet, cash on delivery, or another method available on the website.

  • In case of cancellation before shipment, the money is refunded to the Buyer within 10 working days

2. Delivery

  • Goods are delivered to the address specified by the Buyer.

  • The cost and delivery times depend on the region and chosen delivery method.

  • Risk of accidental damage or loss of goods transfers to the Buyer upon handover to the courier or postal service.

  • For marketing purposes: With your consent, we may send you newsletters and special offers via email.

3. Return and Exchange

  • Return of goods is possible within 14 days from receipt if the item has not been used and retains its original condition.

  • Refund is processed within 10 working days after receiving the returned item.

  • Product exchange is possible in case of defective goods or non-compliance with description.

4. Concluding Provisions

This Agreement terminates in case of liquidation of the online store or refusal of the Buyer to use the online store.

5. Liability of Parties

  • The parties are liable for failure to perform or improper performance of their obligations under this Agreement.

  • The Seller is not liable for non-receipt of goods due to incorrect information provided during checkout.

  • Disputes and disagreements are resolved through negotiations. If the dispute cannot be settled amicably, the parties resort to court.

6. Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. matempol operates in accordance with international compliance requirements to ensure a safe and secure user experience.

7. User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

8. Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws of India. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.s

9. Contact Information

For questions or concerns related to our policies, please contact us at [email protected].